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NCAA reads riot act to airlines over flight disruptions


February 5, 2024

The Nigeria Civil Aviation Authority (NCAA),  has read the riot act to domestic airline operators, expressing displeasure over the alarming reports of incessant delays, flight disruptions, and schedule changes without adequate notice to passengers.

In a statement on Sunday, signed by its Acting Director General, Capt. Chris Najomo, it said errant airlines will be sanctioned appropriately without fear or favor, stressing that NCAA has stepped up its surveillance to monitor compliance with a view to fish out violators.

Najomo reiterated the need for airlines to improve their services as the Minister of Aviation and Aerospace Development, Festus Keyamo is determined to enforce his five point agenda as mandated by the president.

Najomo stated that the current record of flight disruptions, poor customer experience and poor handling of passengers is unacceptable and must be improved upon, while airlines must rejig their flight scheduled to match their number of serviceable aircraft, as the NCAA will ensure that airlines fulfil their obligations to passengers or face sanctions.