The 3rd edition of Nigeria Customer Service Awards (NCSA) has been slated for October 8, 2015 during the International Customer Service Week, the Awards will hold at Four Points by Sheraton Victoria Island, Lagos. NCSA celebrates service excellence yearly in Nigeria and also encourages companies to go beyond paying lip service to customers. Companies are assessed by the following criteria: nominations, feedback from customers, professional evaluation of company management and staff as it relates to service delivery and lastly, the visit of mystery shoppers to the most nominated companies for firsthand practical observation. The Nomination was open in January 2015 and it will end on September 15, 2015.
The Awards covers over 32 sectors among which are banking, telecommunications, transportation, media, courier service, E-commerce, insurance, pension funds administrators among others. Some of the 2014 winners are Access Bank, Channels TV, Etisalat, Kia Motors Nigeria, DHL, Konga, Phase3 Telecoms and your very own favourite station Beat 99.9fm.
The coordinator Aliyu Ilias also said the application for the 2015/2016 Nigeria Customer Service Ambassador, a new initiative that has been introduced by the organisers, is open for Nigerian youths between the ages of 20 and 35 with passion for excellent customer service. Six Nigeria Customer Service Ambassadors will emerge, one from each of the Nigeria's geo-political zones (South -West,south-East, South-South ,North-Central, North-West, North-East ), as well as one African Customer Service Ambassador. The shortlisted youth will be evaluated in both theory and practical examination to emerge the Ambassador. The application closes on September 10, 2015. The ambassadors will promote good customer service culture, identify and celebrate good customer service companies and also seek compensation for bad customer service to customers.
The winners will be unveiled on October 8th, 2015. Nominate the best customer service companies in Nigeria at www.nigeriacustomerserviceawards.com or send NCSA space Company name to 20822. To vote for Beat Fm text 'NCSA BEAT FM' to 20822.